All orders ship FREE via UPS Ground.
If you're located in Phoenix or surrounding areas, we also provide free same-day local pickup or delivery.

⚠️ Core Returns:
Customers are responsible for return shipping costs when sending back used cores.

Orders placed before 5:00 PM PST (Monday–Friday) ship the same business day via UPS Ground.
Expedited and international shipping is available — contact us for a quote.
All deliveries require a signature upon arrival.

You have 45 days from the date of purchase to return your used core for a full refund of the core deposit.

Return Options:
1. Return Cores in Advance:
Send your used core to us before placing your order to avoid the core charge.

2. Return Cores Later (Standard):
Pay the core deposit at purchase. Return your complete, rebuildable core within 45 days for a full refund. Returns after 45 days may qualify for a partial refund.
After 90 days, cores may be declined or credited at our discretion.

Core Return Requirements:

Core must be complete, assembled, and like-for-like

Use a strong box, seal components in plastic, and cushion with at least 2 inches of padding

Include a copy of your invoice or RMA inside the box

Buyer is responsible for all return shipping costs

Damaged, disassembled, or incomplete cores may receive partial or no credit

Refunds are typically processed within 1–3 business days after inspection

Return cores to:
Big Rig Turbo Rebuild
236 S Hobson, Mesa, AZ 85204

We offer a 12-month limited warranty with unlimited mileage on all products.
We strongly recommend professional installation by a certified technician.

Warranty Covers:

Defects in materials or workmanship

Begins from shipment date

Applies to original purchaser only (non-transferable)

Warranty Excludes:

Damage from misuse, poor maintenance, improper installation, contamination, or tampering

Labor, diagnostic time, towing, or any indirect costs

Modified, burnt, or disassembled parts

Use of incorrect fuel or lubricants

To submit a claim, contact us for a warranty request number. Ship the item with protective packaging and clearly marked return label. We reserve the right to inspect all claims and deny coverage if conditions are not met.

Returns accepted within 30 days of purchase.
To qualify, items must be unused, in original condition and packaging, and include proof of purchase.

Once received and inspected, approved refunds will be issued to the original payment method within a few business days.

Note:

-Sale items are non-refundable

-Shipping costs are non-refundable

-You are responsible for return shipping

-Consider using trackable shipping for high-value items

-For exchanges due to damage or defect, call us to begin the process.

Return address:
Big Rig Turbo Rebuild
236 S Hobson, Mesa, AZ 85204

For questions, call us at (480) 307-4528.